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Frequently Asked Questions

 

 

Correspondence issues >>>

I am sending emails to OSCEhome and no one is replying?!!... I had subscribed to OSCEhome newsletter but received none, or it stopped?!!

When opening your emails, only a white page is displayed?

Links displayed in OSCEhome emails don't work?

OSCEhome emails are displayed incorrectly with strange characters?

 

eBook issues >>>

OSCEhome books are eBooks, what does an eBook mean?

How can I read OSCEhome eBooks?

How can I use Windows .EXE file on my Mac computers?

Can I print OSCEhome eBooks?

Is there a hardcopy print for OSCEhome ebooks like CDs, DVDs, or printed book?

How can I get OSCEhome eBooks?

How soon will OSCEhome eBooks be delivered?

Activating the eBooks?

When activating the eBook, a message appeared stating that 'The maximum number of activation has reached?

When opening the eBook, only a white page is displayed?

I try to open my eBook but get a message that it can't find Adobe Reader, even though I have Reader installed and can read PDF files with it.

I try to open my eBook but it keeps displaying the message "Detecting Adobe Reader Plugin... please wait..." and the eBook's content never gets displayed?

When I try to activate my eBook, after a delay I get the message that 'Secure-eBook was not able to communicate with the Secure-eBook server'?

I am trying to activate my eBook and it won't work even though I have turned off my firewall?

My activation key does not work, it keeps telling me it is not valid?

I can no longer open my eBook?

 

Delivery issues >>>

I have paid for the eBooks but didn't receive the links to download them?

I ordered the eBook package, where are the other eBooks? 1st edition only.

 

Payment issues >>>

How to pay for the eBooks?

Is OSCEhome credit card processing secured?

I have difficulty with credit card processing? Why?

Can I ask for a refund?

 

 

Correspondence issues:

 

I am sending emails to OSCEhome and no one is replying?!!

I had subscribed to OSCEhome newsletter but received none or it stopped?!!

We reply on emails received within two business days. If you did not receive any replies from OSCEhome, that is only because you have a poorly configured email Spam/junk filter that filters out ALL emails from OSCEhome. These are software that screen your emails and automatically remove some emails according to a certain criteria and put them in a temporarily folder. Please check you Spam / junk email folders. All web based email providers, like Hotmail and Yahoo, run Spam filters. Learn how to configure them and always check Spam/ Junk folders.

If our emails are filtered out by your Spam filter, YOU WILL NEVER receive any email form OSCEhome. 

We will be able to receive your emails but you can't receive our reply.

Getting past SPAM filters

Because of the prevalence of SPAM, you or your Internet Service Provider (ISP) may have SPAM filters set up on your email. (If your ISP has done it, you may not even be aware that your messages are being filtered.) You may also be using a SPAM filtering service like SpamArrest, Matador, ChoiceMail, or something similar.

If you are using filters of any kind it is very likely that you will NOT receive your download instructions unless you specifically set them up to ...

Allow email from these “domains:”
  • www.oscehome.com
  • Getresponse.com

Please add the following emails to your safe email list/ address book/ contact list at the email software that you are using to read your emails: 

info@oscehome

support@oscehome

How To WhiteList OSCEhome.com

SPAM, unsolicited email, has become a huge problem and to help defeat it, most ISPs and email providers have created filters and/or blocklists. Depending on the company, the emails marked as 'spam' are either deleted, sent to a junk/bulk folder, or have a notice in the subject line.

However, filters have caused problems by labeling email that you want to receive, as spam. To help with this issue, they created whitelists. Basically, a whitelist is just a list of addresses that you always want to receive email from.

To make sure you always receive emails from us, you need to add the addresses OSCEhome.com uses to send email from to your whitelist. The addresses we use are:

info@oscehome.com

support@oscehome.com

Below are instructions on how to whitelist us with some of the more popular services/software:

AOL | CleanMyMailbox | Comcast | Cox | Earthlink | Entourage | GMail | Hotmail | MacMail | Mail Washer | Mailblocks | MailShield | MSN | McAfee Spamkiller | Mozilla Thunderbird | Norton AntiSpam | Outlook/Express | Oddpost | Spam Assassin | Spam Butcher | Spam Inspector | Spam Interceptor | Spam Sleuth | Spameater | SpamNet | SpamPal | Verizon | Yahoo! | Others


AOL (top)

AOL 9.0+

Open the email from us and click the "Add Address" button on the right side then click save.

If you are using an earlier version of AOL, you need to set your mail controls:

  • Go to Keyword Mail Controls.
  • Select the screen name we're sending your mail to.
  • Click Customize Mail Controls For This Screen Name.

AOL 8.0:

  • Select "Allow email from all AOL members, email addresses and domains."
  • Click Next until the Save button shows up at the bottom.
  • Click Save.

AOL 7.0:

In the section for "exclusion and inclusion parameters", include these domains:

  • OSCEhome.com

Alternatively, you can add the following email addresses to your address book.

 

CleanMyMailbox (top)

  • Click the "Whitelist" button.
  • Add our email addresses as listed below.
  • Click the "Submit List" button.

 

Note: You should add one address, then repeat the process for the other.

Comcast (top)

  • Sign in to Comcast Webmail and select "Preferences" from the menu.
  • Select "Restrict Incoming Email."
  • Select "Yes" to Enable Email Controls. (If you don't want to restrict emails click 'No')
  • Select "Allow email from addresses listed below"
  • Enter our email addresses as listed below.
  • Click "Add"

 

Cox (top)

  • Login to your Cox Webmail account
  • Click the "Settings" button on the top menu bar.
  • Click "Spam Blocker Settings"
  • Click "Tag Junk Email with –SPAM—in the subject line and deliver to your inbox"
  • Click "OK"

Note: Cox email is set to send suspected spam to your SPAM folder by default.

Earthlink (top)

  • Click on "Address Book".
  • Click the "Add" button.
  • On the Add Contact screen, find the Internet Information box.
  • Enter the addresses listed below.
  • Click "Save".

 

Note: You should add one address, then repeat the process for the other.

Entourage (top)

  • Open the email.
  • Right-click the sender’s email address.
  • Select "Add to address book" from the menu.
  • Verify the sender’s contact details.
  • Click "Save".

GMail (top)

  • Sign into your GMail account.
  • Click "Contacts" from the left menu.
  • Click the "Create Contact" link.
  • Enter the addresses listed below in the "Primary Email" box.
  • Click "Save"

 

Note: You should add one address, then repeat the process for the other.

Hotmail (top)

  • Click "Options" - located at the top right, next to Help.
  • Click "Junk e-Mail Protection".
  • Select "Safe List".
  • In the space provided, enter the addresses listed below in the "Primary Email" box.
  • Click "Add".
  • When you see the address you entered in the Safe List box, click "OK".

 

Note: You should add one address, then repeat the process for the other.

MacMail (top)

  • Open the email.
  • Ctrl-click the sender’s email address and select "Open in the address book".
  • Verify the sender’s contact information.

Mail Washer (top)

  • In MailWasher, select "Tools."
  • Select "Blacklist & Friends."
  • Click the "Friends Add button."
  • Select "Plain email address."
  • Enter the addresses listed below.
  • Click "OK".
  • Click "OK" again.

 

Note: You should add one address, then repeat the process for the other.

Mailblocks (top)

  • In Mailblocks, click the "Addresses tab."
  • Select "New."
  • Enter the addresses listed below.
  • In the "Receiving Options," select "Accept Mail From This Address."
  • In the Other Options, make sure "Display in People Picker" is not selected.
  • Click "Submit."
  • Click "OK."

 

Note: You should add one address, then repeat the process for the other.

MailShield (top)

  • On the MailShield toolbar, click "Friends."
  • Click "Add."
  • Enter the addresses listed below.
  • Click "OK."

 

Note: You should add one address, then repeat the process for the other.

MSN (top)

  • Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).
  • On the E-mail settings screen, click "Junk E-Mail Guard."
  • "Select Safe List."
  • In the space provided under "Add people to the safe list," enter the addresses listed below.
  • Click "Add."

For older versions of MSN.

  • Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
  • On the E-mail settings screen, click "Junk Mail."
  • Select "Safe List."
  • Click "Add an item to this list."
  • When the Add To Safe List box appears, enter the addresses listed below.
  • Click "Add."

 

Note: You should add one address, then repeat the process for the other.

McAfee Spamkiller (top)

  • On the Spamkiller sidebar, click "Friends."
  • Click "Add."
  • Enter the addresses listed below.
  • Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Mozilla Thunderbird (top)

  • Click the "Address Book" button.
  • Make sure the Personal Address Book is highlighted
  • Click the "New Card" button.
  • Under the Contact tab, enter the addresses below.
  • Click "OK."

White list your Personal Address Book

  • From the main drop down menu, select "Tools - Junk Mail Controls"
  • Under the Settings tab, update the “White Lists” module by selecting "Personal Address Book" from the pull down menu and then check mark the box next to "Do not mark messages as junk mail."
  • Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Norton AntiSpam (top)

  • Start up Norton AntiSpam
  • Click the "Status & Settings" tab
  • Click "AntiSpam"
  • Click "Configure"
  • Click the "Allowed List" tab
  • Click the "Add" button In the "Email Address" box,
  • Enter the addresses listed below.
  • Click "OK."
  • Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Outlook/Express (top)

Outlook (2003 or higher)

  • Open the email.
  • Right-click the sender’s email address.
  • Click Add to contacts.
  • Click Save and close.

Outlook 2003 – Safe Senders List

  • On the Tools menu, click Options.
  • On the Preferences tab, click Junk E-mail.
  • On the Safe Senders tab, click Add.
  • In the Add address, type the addresses listed below.
  • Click OK.

Outlook Express (version 6 or higher)

  • Open the email.
  • Left-click the sender icon, or right click the sender’s name.
  • Click Add to contacts.
  • Click Save and close.

 

Note: You should add one address, then repeat the process for the other.

Oddpost (top)

  • Find any email that we send you, probably in the spam folder.
  • Click on the email to select it.
  • Click the Move to Inbox and Mark as Not Spam button.

Spam Assassin (top)

  • Search your hard drive for the spam assassin folder, then open it.
  • In that folder should be a file named user_prefs.
  • Open it with a text editor (Notepad, for example).
  • If there is no such file, you can create it. Instructions are HERE.
  • Make a new (blank) line in the file.
  • On that line, enter whitelist_from, followed by the email addresses listed below.
  • Save the file and close it.

 

Note: You should add one address, then repeat the process for the other.

Spam Butcher (top)

  • Open Spam Butcher and click the Configure button.
  • Select the Known Senders tab.
  • Under Known Good Senders and Recipients, click Add.
  • Enter the addresses listed below.
  • Click OK.

 

Note: You should add one address, then repeat the process for the other.

Spam Inspector (top)

  • Open Outlook.
  • On the Spam Inspector menu or toolbar, find and select "Manage Friends List."
  • In the Add a New Friend area, select "E-mail."
  • Enter the email addresses below.
  • Click the >> (add) button.
  • Click "Close."

 

Note: You should add one address, then repeat the process for the other.

Spam Interceptor (top)

  • Open Spam Interceptor and select "Authentication Lists."
  • Click "Trusted."
  • Enter the addresses below.
  • Click "Add."

 

Note: You should add one address, then repeat the process for the other.

Spam Sleuth (top)

  • Open Spam Sleuth.
  • From the File menu, select "Configure."
  • In the Friends category, make sure Active is selected.
  • In the space provided for the list, make a new (blank) line and on it enter the addresses below.
  • Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Spameater (top)

  • On the Spameater sidebar, click "Filters."
  • Select the "Approved Senders" tab.
  • Click "Add Filter."
  • In the Address space, enter the email addresses below.
  • For Address Type, select "Full Email Address."
  • Click OK.

 

Note: You should add one address, then repeat the process for the other.

SpamNet (top)

  • Open your Outlook Inbox.
  • On the Cloudmark SpamNet toolbar, click "Options."
  • Click "Advanced."
  • Select the Whitelist tab.
  • Click the "Add" button.
  • Enter the email addresses below and click the "OK" button.
  • Click "OK" again, then "Yes," then "OK" one last time.

 

Note: You should add one address, then repeat the process for the other.

SpamPal (top)

  • When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it.
  • Select "Add to Whitelist."
  • Enter the email addresses below.
  • Click "Add."

 

Note: You should add one address, then repeat the process for the other.

Verizon (top)

  • Go to your Verizon Inbox.
  • Click "Options."
  • Select the "Block Senders" tab (near the top of the screen).
  • On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the email addresses below.

 

Note: You should add one address, then repeat the process for the other.

Yahoo! (top)

  • Open your Yahoo mailbox.
  • Click "Mail Options."
  • Click "Filters."
  • Click "Add Filter."
  • In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
  • Click in the text box next to that pull-down menu, then enter the email addresses below.
  • At the bottom, where it says Move the message to, select "Inbox" from the pull-down menu.
  • Click the "Add Filter" button again.

 

Note: You should add one address, then repeat the process for the other.

Others (top)

Many e-mail programs, including older versions of Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide an easy way for you to whitelist who you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting our emails or want to make sure you continue to receive them, you can contact your provider to solve the problem.

Contact the customer service department or the Postmaster at the company that provides your email or Internet connection (your ISP). Notify them that you would like to receive our emails and ask if they can whitelist us. (Unfortunately, some e-mail systems don't allow whitelisting.)

If they do whitelist, they may ask for some information about us. Here's what to tell them:

Sending Addresses: info@OSCEhome.com
Domain: OSCEhome.com

------------------------------------------------------------------------------------------

OSCEhome Resources

 

When opening your emails, only a white page is displayed?

OSCEhome emails, as many modern emails, are sent as web pages, not text emails. If you had configured your email software not to open HTML emails, OSCEhome emails will not be displayed and a blank white page appears. Check your email software support to enable it to open HTML emails.

 

Links displayed in OSCEhome emails don't work?

If you had configured your email software to disable internet links in emails, any internet link on any email you would receive will be disabled. Check your email software support to enable internet links in your emails, or simply copy the link and paste it to your internet browser address bar and click 'Enter'.

 

OSCEhome emails are displayed incorrectly with strange characters?

As OSCEhome subscribers are from all over the world, OSCEhome has to use the character set Unicode (UTF-8). Change your email software encoding to this set. Check your email software support.

 


 

Ebook issues:

 

OSCEhome books are eBooks, what does an eBook mean?

An ebook is an electronic book that has been produced, distributed and read by using electronic devices such us computers, tablets, or smart phones. OSCEhome books are eBooks. Please note that there are no hardcopies for OSCEhome eBooks.

 

How can I read OSCEhome eBooks?

2nd edition OSCEhome eBooks are secured digital .drmz files that needs Javelin Reader to be opened. Install Javelin Reader before the eBooks on your computer or devices. You can download a free copy of Javelin Reader here http://www.drumlinsecurity.com/javelindownloads.html

The discontinued 1st edition OSCEhome eBooks are Windows .exe files that will install the eBooks on your computer. They are not compatible with Mac, iPad, or Android computers/ devices. You will also need Adobe Acrobat Reader version 5 or higher depending or your computer operating system (Windows version). You can download a free copy here. http://www.adobe.com/products/acrobat/readstep2.html?wa=hk05

 

How can I use Windows .EXE file on my Mac computers? For 1st edition only

When a Mac user downloads a Windows PC file or downloadable product that has an .EXE extension, Mac cannot read/open it. There are several programs available that allow Mac users to run Windows .exe files on their Mac computers.

The most common program called Cross Over Mac from Codeweaver. The big advantage of their approach is that you do not need to buy and install Windows. They offer a trial version and will run any windows program on your Mac. Click here to get the trial version

Others are; Parallels Desktop, Apple's Boot Camp, Virtual PC.

Still, Mac OS is difficult to configure. Some Mac users will fail to get OSCEhome ebooks work on their Mac computers. If you don't have an alternative PC to use, please email us for a refund within 60 days.

 

Can I print OSCEhome eBooks?

Yes, you can choose to print the whole book or just parts of it, just like printing any document. Click "Ctrl + P" together and choose what to print.

 

Is there a hardcopy print for OSCEhome ebooks like CDs, DVDs, or printed book?

There are no hardcopies for OSCEhome eBooks yet. It is 640+ pages!

You can highlight, add coments or notes to any paragraph.

 

How can I get OSCEhome eBooks?

You can purchase OSCEhome eBooks by following the links on OSCEhome web pages or click here http://www.oscehome.com/#A_Step_By_Step_Guide_To_Mastering_The_OSCEs_

 

How soon will OSCEhome eBooks be delivered?

After a successful payment process, you'll IMMEDIATELY get an email form OSCEhome that contains an invoice, instructions to download your eBooks, and how to activate it. If you don't receive an email from OSCE home IMMEDIATELY after see the question below I have paid for the eBooks but didn't receive the links to download them?

 

Activating the eBook

 

2nd edition:

Download Instructions:

1. Download Javelin PDF reader for Windows, Mac OS, iPad, or Android from:

http://www.drumlinsecurity.com/javelindownloads.html

Click on or copy the whole line and paste it to your internet browser address bar.

2- Choose your Javelin PDF reader version according to your device and install it on the device you are going to use for studying.

3- Run Javelin PDF reader on your device and familiarize yourself with it.

4-Download your OSCEhome eBook Package from the link sent to you and save it in your computer/device:

   IMPORTANT - you need to use the SAVE FILE... option not the OPEN WITH... option to ensure the file that is downloaded remains as a permanent file on your computer/device.

   Save it somewhere that you will remember where.

5- Run Javelin and use the File menu, Open.. option to open the file you have saved. When you do so it with prompt you for a code. Either type the code into the field when prompted and press OK or simply COPY the code above and then you can use the Clipboard button or Paste (Ctrl+v) to PASTE the code into the field and then press OK - you must have an internet connection available at this point as it will check the code centrally. The file should then be available for you to read. In future you will be able to read it without having the go through the code entry step. In fact, you can simply double-click on the filename and it will open it for you, ready to read.

Done!

 

The discontinued 1st edition:

activation.GIFIf you just purchased the eBook using the “Buy This eBook Now!” button on the top-right corner of the eBook, the activation window will already be displayed when you get back to the eBook.

If you purchased the eBook without using the “Buy This eBook Now!” button or if the activation window is not displayed, just select “Activate eBook…” from the “eBook” menu. If you did not get the eBook yet and do not know where to download it from or how to get it, please contact the eBook's publisher.

When the activation window is displayed, copy (Ctrl-C) your activation key from the email you received or from the Web page where it was displayed, and paste it (Ctrl-V) into the activation window. Then, click on the “Activate” button to get access to the eBook's full content.

 

 

When activating the discontinued 1st edition eBook, a message appeared stating that 'The maximum number of activation has reached?

The ebook, like any printed book, is ONLY one copy. It will only work on ONE computer, that is the one you first used to activate the ebook on. The message means that your ebook is active and running on another computer. If you had activated the ebook on another computer by mistake, you have to deactivate it from that computer first. Then you can activate it on the computer you are going to study. Follow the same activation process for deactivating the ebook on the wrong computer.

 

When opening the discontinued, only a white page is displayed?

2nd edition causes:

Ther is a screen capture software running in your computer. The problem is with that software, not our ebooks. Both won’t work together.

Examples of screen capturing softwares are:

OneNote.exe
Update Client.exe
Active.exe

SnapDo.exe
CaptureLibservice.exe

If you are not using them, close them, then use task manager to close its processes.

To close processes:

1- click Crtl, Alt, and Del.

2- A blue screen comes up, click “Start task manager”.

3- click the “processes” tab.

4- look for a process called “name.exe”. Click on it to select it.

5- click “Kill process”

6- close task manager.

Run Javelin and the ebook.

You also have to run an internet security scan and a windows registry cleaner.


1st edition causes:

1- Corrupted Adobe Reader:

This can happen when Adobe Reader is not fully installed on your computer or if your Adobe Reader installation is corrupted.

Solution:

  1. Uninstall any Adobe Reader and Adobe Acrobat products currently installed on your computer
  2. Download the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html
  3. Install Adobe Reader
  4. Make sure that the reader is installed with the option to open documents in a Web Browser (See below "How to set up Acrobat Reader with the option to open documents in a Web Browser?).
  5. Please make sure you reboot every time an install or uninstall procedure requests it. Skipping reboots can result in corrupted configurations.

How to set up Acrobat Reader with the option to open documents in a Web Browser?

  1. Run Adobe Acrobat.

  2. Click 'Document' on the menu bar.

  3. Click 'Accessibility Setup Assistant'.

  4. Click ' Set All Accessibility Options', then click 'Next' five times to screen 5 of 5.

  5. Check box ' Display PDF documents in the web browser'. Click 'Done'.

 

2- Internet Settings:

If the above did not fix your problem, make sure that your Internet Security settings are allowing ActiveX controls to be ran on your computer.

Solution:

  1. Go to your “Control Panel” (from the Start Menu)
  2. Go to “Internet Options” (from the “Network and Internet Connections” section)
  3. Go to the “Security” tab
  4. Make sure the “Internet” is selected
  5. Click on “Default Level” - this will reset your security settings to the Microsoft default settings.
  6. Click on “OK”

     

I try to open my discontinued 1st edition eBook but get a message that it can't find Adobe Reader, even though I have Reader installed and can read PDF files with it.
 

This either means that you have an old version of Adobe Reader or that the version you have was not fully installed and is not properly registered with Windows. This can happen even if you can open a PDF file from within Adobe Reader or Adobe Acrobat. The solution is to uninstall the Adobe Reader currently installed on your computer, download the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html and reinstall it.

 

I try to open my discontinued 1st edition eBook but it keeps displaying the message "Detecting Adobe Reader Plugin... please wait..." and the eBook's content never gets displayed?

 

This either means that you have an old version of Adobe Reader or that the version you have was not fully installed and is not properly registered with Windows. This can happen even if you can open a PDF file from within Adobe Reader or Adobe Acrobat. The solution is to uninstall the Adobe Reader currently installed on your computer, download the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html and reinstall it.

 

When I try to activate my discontinued 1st edition eBook, after a delay I get the message that 'Secure-eBook was not able to communicate with the Secure-eBook server'?

There are several reasons for this:
  • You are not connected to the Internet: You need to be connected to the Internet to activate, deactivate or upgrade your eBook.
  • You have an aggressive firewall that is interfering with the activation process. The standard Windows firewall will not cause problems, but some of the more aggressive firewalls, particularly those found in corporate networks, can make it difficult or impossible to activate or even read the eBook. Try the following:
    • Turn off the firewall while you are activating. Remember that the firewall may be separate from your computer and only accessible by your network administrator.
    • Specifically enable the Secure-eBook application in your firewall (or ask your network administrator if your are not allowed to do it yourself). The eBook requires the firewall to allow it to access www.secure-ebook.com on ports 80 and 443.
    • Try installing the eBook on a computer that is connected directly to the Internet.
 

I am trying to activate my discontinued 1st edition eBook and it won't work even though I have turned off my firewall?

It is possible that you downloaded and tried to activate the eBook after logging on to your computer using a user account that does not have administration privileges. This is a Windows security restriction. Log on to your computer using an account that is part of the 'Computer Administrator Accounts' group (see 'Control Panel/User Accounts').

 

My discontinued 1st edition activation key does not work, it keeps telling me it is not valid?

There are several reasons for this:
  • The activation key you try to use has already been used to maximum number of times. If you have upgraded or reinstalled your computer, it is possible that Secure-eBook does not recognize the computer. If such is the case, the eBook will open in sample mode and Secure-eBook will not allow it to be reactivated. When that happens, you should contact the publisher of the eBook to request your activation key to be reseted. That will allow you to activate your eBook again.
  • That will also happen if the activation key is not properly entered. To make sure you enter the key properly, select it from the e-mail you received, copy it (Ctrl-C) and then paste it (Ctrl-V) is the specific field when activating your eBook.
  • The last reason could be that you are trying to activate the wrong eBook. Some publishers have more than one eBook and you might be using an activation key that was generated for another eBook than the one you currently have on your machine. If you think that's what happened, please contact the publisher of your eBook.
 

I can no longer open my eBook?

2nd edition ebook:

The most common causes are two:
- You didn't save your ebook before activating it. If that is the case, your active ebook is stored in temporary internet folder.
- You have downloaded more than one copy and trying to open the inactivate one or open another one on the web.

To solve this:
1- Search for the ebook file on your computer "OSCEhomePackage.DRMZ" and delete all what you find.
2- Download a new copy, and SAVE it. Remember where did you save it.
3- Activate the saved copy and open it.



1st edition ebook:

If you have upgraded or reinstalled your computer, it is possible that Secure-eBook does not recognize the computer. If such is the case, the eBook will open in sample mode and Secure-eBook will not allow it to be reactivated.
We advice you to buy the OSCEhome second revised edition.
 
However, to update the ebook software and not the ebook:
Delete the old ebook file and follow the same download instruction to download an updated version of the old .
Then, download and run the following upgrade:
 
 

Then, you should email us to request your activation key to be reseted. That will allow you to activate your eBook again. Don't forget to include your activation code.

Then reactivate your ebook following the same activation instructions sent previosly to you.

 


 

Delivery issues:

 

I have paid for the eBooks but didn't receive the links to download them?

After receiving PayPal / ClickBank notification email, OSCE home automated system will IMMEDIATELY issue an invoice and email it automatically to you to the email address that you typed in as a contact email address.

If you don't receive OSCEhome invoice email that contains the download instructions, passwords, and links, contact OSCE home immediately through support@oscehome.com

Only two reasons are there for not receiving OSCEhome invoice and download instruction email:

  1. Wrong email address: You will be asked to type in an email address to contact you. Please pay attention to the spelling. Sometime you may be asked twice to do that. Automatically, OSCEhome invoice email will be sent to that address. 
  2. emails Spam filters may filter ALL emails from OSCEhome if not configured properly. These are software that screens your emails and automatically remove some emails according to a certain criteria and put them in a temporarily folder. Please check you Spam / junk email folders. All web based email providers, like Hotmail and Yahoo, run Spam filters. Learn how to configure them and always check Spam/ Junk folders.

If our emails are filtered out by your Spam filter, YOU WILL NEVER receive any email form OSCEhome. 

We will be able to receive your emails but you can't receive our reply. Please add the following emails to your safe email list/ address book/ contact list at the email software that you are using to read your emails: 

info@oscehome

support@oscehome

 

I ordered the eBook package, where are the other eBooks? The discontinued 1st edition.

To access the other eBooks, run the main eBook. Then, click 'eBook" at the upper left corner on the ebook menu bar. The other eBooks are listed there. You can click and switch between them.

 


 

Payment issues:

 

How to pay for the eBooks?

You can pay for you OSCEhome eBooks by credit cards, debit cards, ClickBank, or PayPal.

You can also pay by eCheck or international money orders acceptable in a US based bank. But please note that paying with eCheck or money order will take 10-21 business days for processing before OSCEhome automated system will send you the links and passwords to your eBooks.

 

Is OSCEhome credit card processing secured?

For our clients security, OSCEhome dose not process credit cards by itself. We have arrangements with PayPal, the world largest online credit card processing company and ClickBank, the world largest digital media processing firm. Both are 100% secured and guaranteed. Both have its own secured financial servers that will process your payments in seconds. Upon completion, PayPal/ClickBank will inform both you and OSCE home about the successful transaction by sending legal emails to both. Thus, OSCEhome has no access to your credit information at all. 

Please don't send your credit card information by email to our contact emails asking us to process it for you. It is unsafe to send credit card information by emails.

 

I have difficulty with credit card processing? Why?

Common problems with refusing a credit card are:

  1. Wrong name spelling. Type in exactly the name that appears on your card.
  2. Wrong card number.
  3. Wrong expiry date.
  4. Wrong billing address to which your credit card issuer sends you your monthly statements.
  5. Inactive card or international cards not supported by a US based bank.
  6. Credit cards issued form some countries are not accepted in US based banks. An alternative will be the International Money Order drafted for a US based bank.

In case of failure, try again by clicking the links on OSCEhome web pages paying attention to the information above.

 

Can I ask for a refund?

Refund Policy:

Although all bookstores around the world offer no refund for exam preparation books. However, we accepted to take a challenge. We will refund you if you find our ebooks not worth it, provided that:

1- You had NOT printed the ebook, otherwise your are not eligible for a refund.

2- You had unauthorized all ebook package copies first, then delete it and un-installed Javelin Reader from all your computers/ devices.

3- Your refund request is still within the 60 days period.

Search your computer and devices for the book name “OSCEhomePackage.DRMZ’', then run it an unauthorize it.
 
It is similar to buying a hard copy book from a book store you cannot ask for a refund without returning the book to the bookstore. Similarly, if you lost your copy somewhere, you cannot contact the book store asking them for a replacement copy!

If you meet the above conditions, a refund and deactivation of your ebook package will be done immediately.

To do so, forward our first instruction email to you that contains your authorization key, to veify the above three conditions.

You can download the sample versions to have a look first. A look is not enough. Trying also means you are not serious about developing your clinical and communication skills. Don't rush to ask for a refund. Implement these ebooks techniques. Use them. If you are not satisfied within 60 days, email us for refund.

 


 

 
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