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Frequently Asked Questions
Correspondence
issues >>>
eBook issues
>>>
Delivery issues
>>>
Payment issues
>>>
Correspondence issues:
I am sending emails to OSCEhome and
no one is replying?!!
We reply on emails received within two business
days. If you did not receive any replies from OSCEhome, that is only
because you have a poorly configured email Spam/junk filter that filters
out ALL emails from OSCEhome. These are software that screen your emails and
automatically remove some emails according to a certain criteria and
put them in a temporarily folder. Please check you Spam / junk email
folders. All web based email providers, like Hotmail and Yahoo, run
Spam filters. Learn how to configure them and always check Spam/ Junk
folders.
If our emails are filtered out by your Spam filter, YOU WILL NEVER
receive any email form OSCEhome.
We will be able to receive your emails but you can't receive our
reply.
Getting past SPAM filters
Because of the prevalence of SPAM, you or your Internet Service
Provider (ISP) may have SPAM filters set up on your email. (If your ISP
has done it, you may not even be aware that your messages are being
filtered.) You may also be using a SPAM filtering service like
SpamArrest, Matador, ChoiceMail, or something similar.
If you are using filters of any kind it is very likely that
you will NOT receive your download instructions unless you specifically
set them up to ...
Allow email from these “domains:”
- www.oscehome.com
- Getresponse.com
Please add the following emails to your safe email list/ address
book/ contact list at the email software that you are using to read your
emails:
info@oscehome
sales@oscehome
support@oscehome
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How To WhiteList OSCEhome.com
SPAM, unsolicited email, has become a huge
problem and to help defeat it, most ISPs and email providers have created
filters and/or blocklists. Depending on the company, the emails marked as
'spam' are either deleted, sent to a junk/bulk folder, or have a notice in
the subject line.
However, filters have caused problems by labeling
email that you want to receive, as spam. To help with this issue, they created
whitelists. Basically, a whitelist is just a list of addresses that you always
want to receive email from.
To make sure you always receive emails from
us, you need to add the addresses OSCEhome.com uses to send email from to your
whitelist. The addresses we use are:
info@OSCEhome.com
Below are instructions
on how to whitelist us with some of the more popular services/software:
AOL |
CleanMyMailbox | Comcast
| Cox | Earthlink |
Entourage | GMail |
Hotmail | MacMail |
Mail Washer | Mailblocks |
MailShield | MSN |
McAfee Spamkiller | Mozilla
Thunderbird | Norton AntiSpam |
Outlook/Express | Oddpost |
Spam Assassin | Spam Butcher
| Spam Inspector | Spam
Interceptor | Spam Sleuth |
Spameater | SpamNet |
SpamPal | Verizon |
Yahoo! | Others
AOL
(top)
AOL 9.0+
Open the email from us and click the "Add Address"
button on the right side then click save.
If you are using an earlier version of AOL,
you need to set your mail controls:
-
Go to Keyword Mail Controls.
-
Select the screen name we're sending your mail
to.
-
Click Customize Mail Controls For This Screen
Name.
AOL 8.0:
-
Select "Allow email from all AOL members, email
addresses and domains."
-
Click Next until the Save button shows up at
the bottom.
-
Click Save.
AOL 7.0:
In the section for "exclusion and inclusion
parameters", include these domains:
Alternatively, you can add the following
email addresses to your address book.
CleanMyMailbox
(top)
-
Click the "Whitelist" button.
-
Add our email addresses as listed below.
-
Click the "Submit List" button.
Note: You should add one address, then repeat
the process for the other.
Comcast
(top)
-
Sign in to Comcast Webmail and select "Preferences"
from the menu.
-
Select "Restrict Incoming Email."
-
Select "Yes" to Enable Email Controls. (If
you don't want to restrict emails click 'No')
-
Select "Allow email from addresses listed
below"
-
Enter our email addresses as listed below.
-
Click "Add"
Cox
(top)
-
Login to your Cox Webmail account
-
Click the "Settings" button on the top menu
bar.
-
Click "Spam Blocker Settings"
-
Click "Tag Junk Email with –SPAM—in
the subject line and deliver to your inbox"
-
Click "OK"
Note: Cox email is set to send suspected spam
to your SPAM folder by default.
Earthlink
(top)
-
Click on "Address Book".
-
Click the "Add" button.
-
On the Add Contact screen, find the Internet
Information box.
-
Enter the addresses listed below.
-
Click "Save".
Note: You should add one address, then repeat
the process for the other.
Entourage
(top)
-
Open the email.
-
Right-click the sender’s email
address.
-
Select "Add to address book" from the
menu.
-
Verify the sender’s contact details.
-
Click "Save".
GMail
(top)
-
Sign into your GMail account.
-
Click "Contacts" from the left menu.
-
Click the "Create Contact" link.
-
Enter the addresses listed below in the "Primary
Email" box.
-
Click "Save"
Note: You should add one address, then repeat
the process for the other.
Hotmail
(top)
-
Click "Options" - located at the top right,
next to Help.
-
Click "Junk e-Mail Protection".
-
Select "Safe List".
-
In the space provided, enter the addresses
listed below in the "Primary Email" box.
-
Click "Add".
-
When you see the address you entered in the
Safe List box, click "OK".
Note: You should add one address, then repeat
the process for the other.
MacMail
(top)
-
Open the email.
-
Ctrl-click the sender’s email address
and select "Open in the address book".
-
Verify the sender’s contact
information.
Mail Washer
(top)
-
In MailWasher, select "Tools."
-
Select "Blacklist & Friends."
-
Click the "Friends Add button."
-
Select "Plain email address."
-
Enter the addresses listed below.
-
Click "OK".
-
Click "OK" again.
Note: You should add one address, then repeat
the process for the other.
Mailblocks
(top)
-
In Mailblocks, click the "Addresses tab."
-
Select "New."
-
Enter the addresses listed below.
-
In the "Receiving Options," select "Accept
Mail From This Address."
-
In the Other Options, make sure "Display in
People Picker" is not selected.
-
Click "Submit."
-
Click "OK."
Note: You should add one address, then repeat
the process for the other.
MailShield
(top)
-
On the MailShield toolbar, click
"Friends."
-
Click "Add."
-
Enter the addresses listed below.
-
Click "OK."
Note: You should add one address, then repeat
the process for the other.
MSN
(top)
-
Click on Settings: E-mail | Junk e-mail (it's
at the bottom left of the screen, just above Calendar).
-
On the E-mail settings screen, click "Junk
E-Mail Guard."
-
"Select Safe List."
-
In the space provided under "Add people to
the safe list," enter the addresses listed below.
-
Click "Add."
For older versions of MSN.
-
Click on E-mail settings (it's at the bottom
left of the screen, just above Calendar).
-
On the E-mail settings screen, click "Junk
Mail."
-
Select "Safe List."
-
Click "Add an item to this list."
-
When the Add To Safe List box appears, enter
the addresses listed below.
-
Click "Add."
Note: You should add one address, then repeat
the process for the other.
McAfee
Spamkiller (top)
-
On the Spamkiller sidebar, click
"Friends."
-
Click "Add."
-
Enter the addresses listed below.
-
Click "OK."
Note: You should add one address, then repeat
the process for the other.
Mozilla
Thunderbird (top)
-
Click the "Address Book" button.
-
Make sure the Personal Address Book is
highlighted
-
Click the "New Card" button.
-
Under the Contact tab, enter the addresses
below.
-
Click "OK."
White list your Personal Address
Book
-
From the main drop down menu, select "Tools
- Junk Mail Controls"
-
Under the Settings tab, update the “White
Lists” module by selecting "Personal Address Book" from the pull down
menu and then check mark the box next to "Do not mark messages as junk
mail."
-
Click "OK."
Note: You should add one address, then repeat
the process for the other.
Norton
AntiSpam (top)
-
Start up Norton AntiSpam
-
Click the "Status & Settings" tab
-
Click "AntiSpam"
-
Click "Configure"
-
Click the "Allowed List" tab
-
Click the "Add" button In the "Email Address"
box,
-
Enter the addresses listed below.
-
Click "OK."
-
Click "OK."
Note: You should add one address, then repeat
the process for the other.
Outlook/Express
(top)
Outlook (2003 or higher)
-
Open the email.
-
Right-click the sender’s email
address.
-
Click Add to contacts.
-
Click Save and close.
Outlook 2003 – Safe Senders
List
-
On the Tools menu, click Options.
-
On the Preferences tab, click Junk E-mail.
-
On the Safe Senders tab, click Add.
-
In the Add address, type the addresses listed
below.
-
Click OK.
Outlook Express (version 6 or
higher)
-
Open the email.
-
Left-click the sender icon, or right click
the sender’s name.
-
Click Add to contacts.
-
Click Save and close.
Note: You should add one address, then repeat
the process for the other.
Oddpost
(top)
-
Find any email that we send you, probably in
the spam folder.
-
Click on the email to select it.
-
Click the Move to Inbox and Mark as Not Spam
button.
Spam
Assassin (top)
-
Search your hard drive for the spam assassin
folder, then open it.
-
In that folder should be a file named
user_prefs.
-
Open it with a text editor (Notepad, for
example).
-
If there is no such file, you can create it.
Instructions are
HERE.
-
Make a new (blank) line in the file.
-
On that line, enter whitelist_from, followed
by the email addresses listed below.
-
Save the file and close it.
Note: You should add one address, then repeat
the process for the other.
Spam Butcher
(top)
-
Open Spam Butcher and click the Configure
button.
-
Select the Known Senders tab.
-
Under Known Good Senders and Recipients, click
Add.
-
Enter the addresses listed below.
-
Click OK.
Note: You should add one address, then repeat
the process for the other.
Spam
Inspector (top)
-
Open Outlook.
-
On the Spam Inspector menu or toolbar, find
and select "Manage Friends List."
-
In the Add a New Friend area, select
"E-mail."
-
Enter the email addresses below.
-
Click the >> (add) button.
-
Click "Close."
Note: You should add one address, then repeat
the process for the other.
Spam
Interceptor (top)
-
Open Spam Interceptor and select "Authentication
Lists."
-
Click "Trusted."
-
Enter the addresses below.
-
Click "Add."
Note: You should add one address, then repeat
the process for the other.
Spam Sleuth
(top)
-
Open Spam Sleuth.
-
From the File menu, select "Configure."
-
In the Friends category, make sure Active is
selected.
-
In the space provided for the list, make a
new (blank) line and on it enter the addresses below.
-
Click "OK."
Note: You should add one address, then repeat
the process for the other.
Spameater
(top)
-
On the Spameater sidebar, click "Filters."
-
Select the "Approved Senders" tab.
-
Click "Add Filter."
-
In the Address space, enter the email addresses
below.
-
For Address Type, select "Full Email
Address."
-
Click OK.
Note: You should add one address, then repeat
the process for the other.
SpamNet
(top)
-
Open your Outlook Inbox.
-
On the Cloudmark SpamNet toolbar, click
"Options."
-
Click "Advanced."
-
Select the Whitelist tab.
-
Click the "Add" button.
-
Enter the email addresses below and click the
"OK" button.
-
Click "OK" again, then "Yes," then "OK" one
last time.
Note: You should add one address, then repeat
the process for the other.
SpamPal
(top)
-
When SpamPal is running, find the SpamPal icon
in your Windows system tray and right-click on it.
-
Select "Add to Whitelist."
-
Enter the email addresses below.
-
Click "Add."
Note: You should add one address, then repeat
the process for the other.
Verizon
(top)
-
Go to your Verizon Inbox.
-
Click "Options."
-
Select the "Block Senders" tab (near the top
of the screen).
-
On the Block Senders screen, you'll see both
a "Block Sender List" and a "Safe List". In the space where it says, "Enter
e-mail address or sub domain to always accept even if the domain is blocked",
enter the email addresses below.
Note: You should add one address, then repeat
the process for the other.
Yahoo!
(top)
-
Open your Yahoo mailbox.
-
Click "Mail Options."
-
Click "Filters."
-
Click "Add Filter."
-
In the top row, labeled From header:, make
sure contains is selected in the pull-down menu.
-
Click in the text box next to that pull-down
menu, then enter the email addresses below.
-
At the bottom, where it says Move the message
to, select "Inbox" from the pull-down menu.
-
Click the "Add Filter" button again.
Note: You should add one address, then repeat
the process for the other.
Others
(top)
Many e-mail programs, including older versions
of Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide an
easy way for you to whitelist who you want to receive e-mail from. If you're
using this sort of e-mail system and you either aren't getting our emails
or want to make sure you continue to receive them, you can contact your provider
to solve the problem.
Contact the customer service department or
the Postmaster at the company that provides your email or Internet connection
(your ISP). Notify them that you would like to receive our emails and ask
if they can whitelist us. (Unfortunately, some e-mail systems don't allow
whitelisting.)
If they do whitelist, they may ask for some
information about us. Here's what to tell them:
Sending Addresses: info@OSCEhome.com
Domain: OSCEhome.com
------------------------------------------------------------------------------------------
OSCEhome Resources
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Ebook issues:
OSCEhome eBooks are eBooks, what does
an eBook mean?
An ebook is an electronic book that has
been produced, distributed and read by using electronic devices such us
computers or PDAs (personal digital assistant). OSCEhome books are eBooks.
Please note that there are no hardcopies for OSCEhome eBooks.
How can I read OSCEhome eBooks?
OSCEhome eBooks are .exe file that will install the eBook on your
computer. You will also need Adobe Acrobat Reader version 5 or higher depending or your computer operating
system (Windows version). You can download a free copy here. http://www.adobe.com/products/acrobat/readstep2.html?wa=hk05
How do I use a downloaded .EXE file
on my Macintosh:
When a Mac user downloads a file or
downloadable product that has an .EXE extension, a Mac cannot read it or
do anything with it. There are several programs available that allow Mac
users to run Windows .exe files on their Mac computers.
The most common program called Stuffit
Expander is available for free from Aladdin Systems at
http://www.aladdinsys.com will
unstuff or expand an EXE file. If you already have this application and
it won't work, make sure you have the most current version which is
available for free from their web site. Version 5.5 and later will work.
To unstuff an. EXE file you will need to follow these steps:
1. Find and launch Stuffit Expander on your computer
2. Under the File menu, select "Expand"
3. When prompted for the file to unstuff, navigate to the .EXE file
saved on your hard drive
4. A folder will be created in the same location as the .EXE file with
the items that were stuffed in it.
For more detailed help on finding files on your Macintosh computer, see
the Mac help system.
For more help using Aladdin Stuffit Expander, consult Aladdin's support.
Another programs is Virtual PC.
Can I print OSCEhome eBooks?
Yes, you can choose to print the whole book or just parts of it, just
like printing any documment.
Is there a hardcopy print for OSCEhome ebooks like CDs, DVDs, or printed book?
There are no hardcopies for OSCEhome
eBooks yet.
How can I get OSCEhome eBooks?
You can purchase OSCEhome eBooks by following the links on OSCEhome web
pages.
How soon will OSCEhome eBooks be
delivered?
After a successful payment process, you'll IMMEDIATELY get an email
form OSCEhome that contains an invoice, instructions to download your
eBooks, and how to activate it. If you don't receive an email from OSCE home IMMEDIATELY after see
the question below I have paid for the
eBooks but didn't receive the links to download them?
When activating the eBook, a
message appeared stating that 'The maximum number of activation
has reached?The ebook, like any printed book, is
ONLY one copy. It will only work on ONE computer, that is the
one you used to activate the ebook from. the message means that
your ebook is active and running on another computer.
When opening the eBook, only a
white page is displayed?
1- Corrupted Adobe Reader:
This can happen when Adobe Reader is not fully installed on
your computer or if your Adobe Reader installation is
corrupted.
Solution:
-
Uninstall any Adobe Reader and Adobe Acrobat
products currently installed on your computer
-
-
Install Adobe Reader
-
Make sure that the reader is installed with the
option to open documents in a Web Browser (See
below "How to set up Acrobat Reader with the option
to open documents in a Web Browser?).
-
Please make sure you reboot every time an install or
uninstall procedure requests it. Skipping reboots
can result in corrupted configurations.
How to set up Acrobat Reader
with the option to open documents in a Web Browser?
-
Run Adobe Acrobat.
-
Click 'Document' on the menu bar.
-
Click 'Accessibility Setup Assistant'.
-
Click ' Set All Accessibility Options',
then click 'Next' five times to screen 5 of 5.
-
Check box ' Display PDF documents in the web
browser'. Click 'Done'.
2- Internet Settings:
If the above did not fix your problem, make sure that your
Internet Security settings are allowing ActiveX controls
to be ran on your computer.
Solution:
-
Go to your “Control Panel” (from the Start Menu)
-
Go to “Internet Options” (from the “Network and
Internet Connections” section)
-
Go to the “Security” tab
-
Make sure the “Internet” is selected
-
Click on “Default Level” - this will reset your
security settings to the Microsoft default settings.
-
Payment issues:
How to pay for the eBooks?
You can pay for you OSCEhome eBooks by credit cards, debit cards,
ClickBank, or PayPal.
You can also pay by eCheck or international
money orders acceptable in a US based bank. But please note that
paying with eCheck or money order will take 10-21 business days for
processing before OSCEhome automated system will send you the links and
passwords to your eBooks.
Is OSCEhome credit card processing
secured?
For our clients security, OSCEhome dose not process credit cards by
itself. We have arrangements with PayPal, the world largest online credit
card processing company and ClickBank, the world largest digital media
processing firm. Both are 100% secured and guaranteed. Both have its
own secured financial servers that will process your payments in seconds.
Upon completion, PayPal/ClickBank will inform both you and OSCE home about the
successful transaction by sending legal emails to both. Thus, OSCEhome has
no access to your credit information at all.
Please don't send your credit card information by email to our contact
emails asking us to process it for you. It is unsafe to send credit card
information by emails.
I have difficulty with credit card
processing? Why?
Common problems with refusing a credit card are:
- Wrong name spelling. Type in exactly the name that appears on
your card.
- Wrong card number.
- Wrong expiry date.
- Wrong billing address to which your credit card issuer sends you
your monthly statements.
- Inactive card or international cards not supported by a US based
bank.
- Credit cards issued form some countries are not accepted in US based
banks. An alternative will be the International Money Order drafted for
a US based bank.
In case of failure, try again by clicking the links on OSCEhome web
pages paying attention to the information above.
Can I ask for a refund?
Refund Policy:
Although all bookstore around the world offer no refund for exam
preparation books. However, we accepted to take a challenge. We will
refund you within 60 days if you find our ebooks are not worth it.
You can download the sample versions to have a look first. A look is
not enough. Trying also means you are not serious about developing your
clinical and communication skills. Don't rush to ask for a refund.
Implement these ebooks techniques. Use them. If you are not satisfied
within 60 days, email us for refund.
Delivery issues:
I have paid for the eBooks but didn't
receive the links to download them?
After receiving PayPal / ClickBank notification email, OSCE home automated system
will IMMEDIATELY issue an invoice and email it automatically to you to
the email address that you typed in as a contact email address.
If you don't receive OSCEhome invoice email that contains the download
instructions, passwords, and links, contact OSCE home immediately through sales@oscehome.com
Only two reasons are there for not receiving OSCEhome invoice and
download instruction email:
- Wrong email address: You will be asked to type in an email address
to contact you. Please pay attention to the spelling.
Sometime you may be asked twice to do that. Automatically, OSCEhome
invoice email will be sent to that address.
- emails Spam filters may filter ALL emails from OSCEhome if not
configured properly. These are software that screens your emails and
automatically remove some emails according to a certain criteria and
put them in a temporarily folder. Please check you Spam / junk email
folders. All web based email providers, like Hotmail and Yahoo, run
Spam filters. Learn how to configure them and always check Spam/ Junk
folders.
If our emails are filtered out by your Spam filter, YOU WILL NEVER
receive any email form OSCEhome.
We will be able to receive your emails but you can't receive our
reply. Please add the following emails to your safe email list/ address
book/ contact list at the email software that you are using to read your
emails:
info@oscehome
sales@oscehome
support@oscehome
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