Frequently Asked Questions

SPAM, unsolicited email, has become a huge problem and to help defeat it, most ISPs and email providers have created filters and/or blocklists. Depending on the company, the emails marked as 'spam' are either deleted, sent to a junk/bulk folder, or have a notice in the subject line.

However, filters have caused problems by labeling email that you want to receive, as spam. To help with this issue, they created whitelists. Basically, a whitelist is just a list of addresses that you always want to receive email from.

To make sure you always receive emails from us, you need to add the addresses OSCEhome.com uses to send email from to your whitelist. The addresses we use are:

info@oscehome.com

support@oscehome.com

Below are instructions on how to whitelist us with some of the more popular services/software:

AOL | CleanMyMailbox | Comcast | Cox | Earthlink | Entourage | GMail | Hotmail | MacMail | Mail Washer | Mailblocks | MailShield | MSN | McAfee Spamkiller | Mozilla Thunderbird | Norton AntiSpam | Outlook/Express | Oddpost | Spam Assassin | Spam Butcher | Spam Inspector | Spam Interceptor | Spam Sleuth | Spameater | SpamNet | SpamPal | Verizon | Yahoo! | Others

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AOL (top)

AOL 9.0+

Open the email from us and click the "Add Address" button on the right side then click save.

If you are using an earlier version of AOL, you need to set your mail controls:

• Go to Keyword Mail Controls.
• Select the screen name we're sending your mail to.
• Click Customize Mail Controls For This Screen Name.

AOL 8.0:

• Select "Allow email from all AOL members, email addresses and domains."
• Click Next until the Save button shows up at the bottom.
• Click Save.

AOL 7.0:

In the section for "exclusion and inclusion parameters", include these domains:

• OSCEhome.com

Alternatively, you can add the following email addresses to your address book.

 

CleanMyMailbox (top)

• Click the "Whitelist" button.
• Add our email addresses as listed below.
• Click the "Submit List" button.

 

Note: You should add one address, then repeat the process for the other.

Comcast (top)

• Sign in to Comcast Webmail and select "Preferences" from the menu.
• Select "Restrict Incoming Email."
• Select "Yes" to Enable Email Controls. (If you don't want to restrict emails click 'No')
• Select "Allow email from addresses listed below"
• Enter our email addresses as listed below.
• Click "Add"

 

Cox (top)

• Login to your Cox Webmail account
• Click the "Settings" button on the top menu bar.
• Click "Spam Blocker Settings"
• Click "Tag Junk Email with –SPAM—in the subject line and deliver to your inbox"
• Click "OK"

Note: Cox email is set to send suspected spam to your SPAM folder by default.

Earthlink (top)

• Click on "Address Book".
• Click the "Add" button.
• On the Add Contact screen, find the Internet Information box.
• Enter the addresses listed below.
• Click "Save".

 

Note: You should add one address, then repeat the process for the other.

Entourage (top)

• Open the email.
• Right-click the sender’s email address.
• Select "Add to address book" from the menu.
• Verify the sender’s contact details.
• Click "Save".

GMail (top)

• Sign into your GMail account.
• Click "Contacts" from the left menu.
• Click the "Create Contact" link.
• Enter the addresses listed below in the "Primary Email" box.
• Click "Save"

 

Note: You should add one address, then repeat the process for the other.

Hotmail (top)

• Click "Options" - located at the top right, next to Help.
• Click "Junk e-Mail Protection".
• Select "Safe List".
• In the space provided, enter the addresses listed below in the "Primary Email" box.
• Click "Add".
• When you see the address you entered in the Safe List box, click "OK".

 

Note: You should add one address, then repeat the process for the other.

MacMail (top)

• Open the email.
• Ctrl-click the sender’s email address and select "Open in the address book".
• Verify the sender’s contact information.

Mail Washer (top)

• In MailWasher, select "Tools."
• Select "Blacklist & Friends."
• Click the "Friends Add button."
• Select "Plain email address."
• Enter the addresses listed below.
• Click "OK".
• Click "OK" again.

 

Note: You should add one address, then repeat the process for the other.

Mailblocks (top)

• In Mailblocks, click the "Addresses tab."
• Select "New."
• Enter the addresses listed below.
• In the "Receiving Options," select "Accept Mail From This Address."
• In the Other Options, make sure "Display in People Picker" is not selected.
• Click "Submit."
• Click "OK."

 

Note: You should add one address, then repeat the process for the other.

MailShield (top)

• On the MailShield toolbar, click "Friends."
• Click "Add."
• Enter the addresses listed below.
• Click "OK."

 

Note: You should add one address, then repeat the process for the other.

MSN (top)

• Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click "Junk E-Mail Guard."
• "Select Safe List."
• In the space provided under "Add people to the safe list," enter the addresses listed below.
• Click "Add."

For older versions of MSN.

• Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
• On the E-mail settings screen, click "Junk Mail."
• Select "Safe List."
• Click "Add an item to this list."
• When the Add To Safe List box appears, enter the addresses listed below.
• Click "Add."

 

Note: You should add one address, then repeat the process for the other.

McAfee Spamkiller (top)

• On the Spamkiller sidebar, click "Friends."
• Click "Add."
• Enter the addresses listed below.
• Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Mozilla Thunderbird (top)

• Click the "Address Book" button.
• Make sure the Personal Address Book is highlighted
• Click the "New Card" button.
• Under the Contact tab, enter the addresses below.
• Click "OK."

White list your Personal Address Book

• From the main drop down menu, select "Tools - Junk Mail Controls"
• Under the Settings tab, update the “White Lists” module by selecting "Personal Address Book" from the pull down menu and then check mark the box next to "Do not mark messages as junk mail."
• Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Norton AntiSpam (top)

• Start up Norton AntiSpam
• Click the "Status & Settings" tab
• Click "AntiSpam"
• Click "Configure"
• Click the "Allowed List" tab
• Click the "Add" button In the "Email Address" box,
• Enter the addresses listed below.
• Click "OK."
• Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Outlook/Express (top)

Outlook (2003 or higher)

• Open the email.
• Right-click the sender’s email address.
• Click Add to contacts.
• Click Save and close.

Outlook 2003 – Safe Senders List

• On the Tools menu, click Options.
• On the Preferences tab, click Junk E-mail.
• On the Safe Senders tab, click Add.
• In the Add address, type the addresses listed below.
• Click OK.

Outlook Express (version 6 or higher)

• Open the email.
• Left-click the sender icon, or right click the sender’s name.
• Click Add to contacts.
• Click Save and close.

 

Note: You should add one address, then repeat the process for the other.

Oddpost (top)

• Find any email that we send you, probably in the spam folder.
• Click on the email to select it.
• Click the Move to Inbox and Mark as Not Spam button.

Spam Assassin (top)

• Search your hard drive for the spam assassin folder, then open it.
• In that folder should be a file named user_prefs.
• Open it with a text editor (Notepad, for example).
• If there is no such file, you can create it. Instructions are HERE.
• Make a new (blank) line in the file.
• On that line, enter whitelist_from, followed by the email addresses listed below.
• Save the file and close it.

 

Note: You should add one address, then repeat the process for the other.

Spam Butcher (top)

• Open Spam Butcher and click the Configure button.
• Select the Known Senders tab.
• Under Known Good Senders and Recipients, click Add.
• Enter the addresses listed below.
• Click OK.

 

Note: You should add one address, then repeat the process for the other.

Spam Inspector (top)

• Open Outlook.
• On the Spam Inspector menu or toolbar, find and select "Manage Friends List."
• In the Add a New Friend area, select "E-mail."
• Enter the email addresses below.
• Click the >> (add) button.
• Click "Close."

 

Note: You should add one address, then repeat the process for the other.

Spam Interceptor (top)

• Open Spam Interceptor and select "Authentication Lists."
• Click "Trusted."
• Enter the addresses below.
• Click "Add."

 

Note: You should add one address, then repeat the process for the other.

Spam Sleuth (top)

• Open Spam Sleuth.
• From the File menu, select "Configure."
• In the Friends category, make sure Active is selected.
• In the space provided for the list, make a new (blank) line and on it enter the addresses below.
• Click "OK."

 

Note: You should add one address, then repeat the process for the other.

Spameater (top)

• On the Spameater sidebar, click "Filters."
• Select the "Approved Senders" tab.
• Click "Add Filter."
• In the Address space, enter the email addresses below.
• For Address Type, select "Full Email Address."
• Click OK.

 

Note: You should add one address, then repeat the process for the other.

SpamNet (top)

• Open your Outlook Inbox.
• On the Cloudmark SpamNet toolbar, click "Options."
• Click "Advanced."
• Select the Whitelist tab.
• Click the "Add" button.
• Enter the email addresses below and click the "OK" button.
• Click "OK" again, then "Yes," then "OK" one last time.

 

Note: You should add one address, then repeat the process for the other.

SpamPal (top)

• When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it.
• Select "Add to Whitelist."
• Enter the email addresses below.
• Click "Add."

 

Note: You should add one address, then repeat the process for the other.

Verizon (top)

• Go to your Verizon Inbox.
• Click "Options."
• Select the "Block Senders" tab (near the top of the screen).
• On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the email addresses below.

 

Note: You should add one address, then repeat the process for the other.

Yahoo! (top)

• Open your Yahoo mailbox.
• Click "Mail Options."
• Click "Filters."
• Click "Add Filter."
• In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the email addresses below.
• At the bottom, where it says Move the message to, select "Inbox" from the pull-down menu.
• Click the "Add Filter" button again.

 

Note: You should add one address, then repeat the process for the other.

Others (top)

Many e-mail programs, including older versions of Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide an easy way for you to whitelist who you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting our emails or want to make sure you continue to receive them, you can contact your provider to solve the problem.

Contact the customer service department or the Postmaster at the company that provides your email or Internet connection (your ISP). Notify them that you would like to receive our emails and ask if they can whitelist us. (Unfortunately, some e-mail systems don't allow whitelisting.)

If they do whitelist, they may ask for some information about us. Here's what to tell them:

Sending Addresses: info@OSCEhome.com
Domain: OSCEhome.com

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